Account Specialist

Location: Ogden, UT

Department: Western Coating

Type: Full Time

Min. Experience: Experienced

Position Purpose:

To provide high touch service to key accounts. Assist in all facets of providing support to large customer accounts.  Strong interface with Customer via phone and email.  Also will routinely interface with Sales Account Representative if one is assigned to the account. 

 

Major Duties:

  • Receive and input orders from key accounts. Process requests for quotations and orders from customers. Where required will participate in first article paperwork collection and submittals to the customer.
  • Ensures customer orders are expedited and tracks orders in system to ensure schedules and order commitments are met.
  • Monitors Customer demand and works with Customer Account Purchasing department. May check drawings and specifications before providing a quoted price to the customer.
  • Communicates customer demand changes to relevant personnel to signal production changes.
  • Assists in coordination and tracking of orders being shipped to customer.
  • Coordinates processing of all customer returns and credits.
  • Monitors part profitability by line on a routine basis and makes recommendations for pricing review to the appropriate personnel
  • Where appropriate will offer customer information on depth of services Company can provide. Always offering quality metal solutions to ensure customer success.

Minimum Qualifications:

  • High School diploma or equivalent required.
  • Excellent communication skills and professional phone demeanor required.
  • Prior customer service experience preferred.
  • Must have high degree of accuracy and attention to detail.  
  • Must exhibit great listening and recording skills.
  • Proficiency with computer and MS programs required.  
  • Ability to work in a team environment as well as externally with customers.
  • Able to adapt to different social settings, perform routine office support, understand written and oral instruction, and make accurate mathematical calculations. 
  • Ability to multi-task and work in fast paced environment.

Western Coating is an Equal Opportunity Employer & Drug Free Workplace.

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